Terra Research Co. — Policy & Compliance Center
A clear, simple home for everything that keeps our work transparent, responsible, and aligned with research‑only standards.

Research Use Only (RUO) Policy
All Terra Research Co. products are intended strictly for laboratory research.
They are not for human or veterinary use, medical applications, or diagnostic purposes.
We supply researchers, not consumers — and we take that distinction seriously.
We ask every customer to handle all materials responsibly, follow local regulations, and maintain proper laboratory safety practices.

Shipping Policy
We ship orders with care and efficiency. Most orders leave our facility within 1–2 business days after verification.
Some orders may require additional review to ensure compliance.
We do not ship to jurisdictions where research chemicals are restricted, and we may decline orders that raise safety or regulatory concerns.

Refund & Return Policy
Because our products are research‑grade materials, all sales are final.
However, if something arrives damaged, incorrect, or defective, we’ll make it right.
Claims must be submitted within 48 hours of delivery with supporting photos.

COA Policy
Every batch we release is independently tested.
We publish Certificates of Analysis openly so researchers can verify purity, identity, and batch‑specific data without barriers.
COAs are provided for research transparency — not as medical validation or approval for any non‑research use.

Privacy Policy
We collect only the information needed to process orders, verify researchers, and keep our operations secure.
We do not sell or trade customer data.
Access to sensitive information is limited and protected through secure systems and encrypted payment processing.

Risk & Safety Disclosure
Research chemicals require careful handling.
They may pose hazards including toxicity, instability, or reactivity.
Appropriate PPE, storage, and disposal practices are essential.
Terra Research Co. is not responsible for misuse, improper handling, or unauthorized applications of any product.

Researcher Certification
By purchasing from Terra Research Co., customers affirm that they:
•     Are qualified to handle research materials
•     Are at least 21 years old
•     Understand RUO restrictions
•     Will comply with all applicable laws and safety standards
We reserve the right to request verification or decline orders when necessary.

Terms & Conditions
Our terms outline how we operate, how orders are processed, and the expectations for responsible use.
They exist to protect both our customers and our business, ensuring clarity at every step.

Compliance Commitment
Terra Research Co. is a veteran‑owned, family‑run supplier built on discipline, transparency, and respect for scientific work.
We maintain a compliance‑first framework across sourcing, testing, documentation, and customer vetting.
No shortcuts. No claims. No ambiguity.